Information We Collect
When you call, text, or fill out a form on our website, we collect the details you share with us: your name, phone number, email address, and the service address where the work is needed.
We also note basic information about your water heater and the problem you're describing - for example, the make, model, age, and whether you're seeing a leak, no hot water, or strange noises. This helps our technicians arrive prepared.
Like most websites, we automatically collect limited technical data such as your IP address, browser type, and the pages you visit. This data doesn't identify you personally.
How We Use Information
We use your contact details to schedule your appointment, confirm arrival times, and keep you updated on the status of your repair.
Your service address and equipment details help our technicians diagnose the issue faster and bring the right parts on the first visit.
We may also use your information to follow up after a repair, answer warranty questions, and send occasional reminders about maintenance that keeps your water heater running reliably.
We do not sell your personal information. We do not rent it to anyone.
Cookies and Tracking
Our website uses cookies - small text files stored on your device - to remember your preferences and understand how visitors use our site.
You can disable cookies in your browser settings at any time. The site will still work, though some features may behave differently.
We do not use cookies to collect sensitive personal information like payment details.
Analytics and Third-Party Tools
We use trusted third-party analytics tools to see which pages are helpful and where visitors run into trouble. These tools collect aggregated data, not your name or contact information.
If you book through a scheduling platform or send us a message through a third-party service, that provider's own privacy policy also applies to the data they handle.
We may use call-tracking or messaging tools to route your request to the right team member. These tools only access the information needed to connect you with us.
Data Sharing and Disclosure
We share your information only when it's necessary to complete your service - for example, with a parts supplier who needs your water heater model to source a replacement.
We may share information with service providers who help us run our business, such as scheduling software or payment processors. They are required to protect your data and use it only for the task we've hired them for.
If the law requires it, we will disclose information to comply with a legal request or to protect the safety and rights of our customers and our team.
We never sell your personal information to marketers or data brokers.
Data Retention
We keep your contact and service records for as long as needed to support your warranty, answer follow-up questions, and meet our legal and accounting obligations.
When your information is no longer needed, we securely delete or anonymize it.
If you'd like us to delete your information sooner, contact us and we'll honor your request unless we're required by law to keep it.
Data Security
We protect your information with reasonable administrative, technical, and physical safeguards. Access is limited to team members who need it to serve you.
We use secure connections for online forms and payment processing. No method of transmission or storage is 100% secure, but we work hard to keep your data safe.
If we ever become aware of a data breach that affects you, we will notify you promptly as required by law.
Your Rights
You can ask us what personal information we have about you, request a copy, or ask us to correct or delete it. California residents have additional rights under the CCPA, including the right to know what we collect and the right to opt out of the sale of personal information - though we do not sell your data.
To make a request, call us at 562-307-9980 or email us using the contact details below. We'll respond within the timeframe required by law.
You can also opt out of marketing texts or emails at any time by replying STOP or clicking the unsubscribe link. We'll still contact you about your active service appointment.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has shared information with us, contact us and we will delete it promptly.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or the law. The effective date at the top of this page will always show the latest version.
If we make a significant change, we'll post a clear notice on our website. Your continued use of our site or services after an update means you accept the revised policy.